Domestic Orders in Australia
All Alf the Label orders are processed and shipped from our Sydney warehouse within 48 hours via Australia Post. Our warehouse operates on weekdays.
Please note: During peak selling periods, there may be delays in dispatch & delivery.
A confirmation of your shipment with your tracking information will be emailed to you upon dispatch. Should you have an enquiry on the whereabouts of your order and have already received your shipping confirmation, please contact Australia Post directly.
Alf the Label is not liable for lost or delayed shipments once the order has been shipped. Should your parcel be delayed please contact the postal provider and reference your tracking number. If a shipment is lost by Australia Post, you will receive a resolution from the postal provider.
For more information regarding our shipping policies and rates, please refer to our Frequently Asked Questions.
All Alf the Label orders intended for international shipment are processed and shipped from our Sydney warehouse via DHL and Australia Post.
Shipping rates will vary by country. Your shipping rate will populate when your country is entered at checkout. Please get in touch with us if your preferred destination is not listed at checkout.
Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Duties and Taxes on goods vary widely depending on the product value and the country you are having your order delivered to. Alf the Label does not collect international taxes on behalf of customers, so the customer is responsible for all taxes or charges to import items into their country.
If an international client refuses a shipment from Alf The Label, the client is responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us. These costs will come out of any potential refund you may receive due to the returned item.
Full Priced Items
Items purchased at full price are eligible for a refund. The item returned must meet the following conditions:
• The return is processed by the client within 30 days of receipt of order.
• The item is returned with proof of purchase.
• The item is returned in its original condition: unused, unwashed, tags attached, and in its protective dust bag.
• The item is not a gift voucher.
Should you wish to return your purchase, please submit your return request by clicking the link below within 30 days of receipt of your order. No returns will be accepted after the 30 day window has passed. Please note we do not offer exchanges.
Once you have submitted your return request, you will receive a confirmation if your return is approved. Once approved you will receive a return authorisation number, you will need to post your return within 7 days.
Once the item has been returned to the above address, our team will review the item to ensure it meets the condition for return. Refunds can only be processed back to the original method of payment, this includes gift cards.
Items purchased in a bundle cannot be split for return. All items in the bundle must be returned unused and in original condition.
Sale items are non-refundable. We ask that you choose carefully when purchasing during a promotional period. Sale items are eligible for a store credit only. The store credit is valid for 12 months from the date the returned item is processed at our warehouse. We will only process a refund for sale items in the event that the item is deemed faulty.
Items purchased from the Alf Archive are final sale. Alf Archive purchases are not eligible for returns.
Cancellations and Order Amendments
Please note we are unable to cancel or amend an order once it has been placed.
Order amendments may include but are not limited to:
Change of delivery address
Change of item colour or style
Adding and/or removing items from the order
Applying a promotional code and/or a gift voucher
Full order cancellations
Warranty and Faults Policy
We take great pride in the quality and craftsmanship of our range. Every item is reviewed by our quality assurance team individually prior to shipping.
In the event the item you received has a manufacturer fault or defect, please contact us as soon as possible, within a 12 month period to bring this to our attention.
The resolution for a faulty item will be dependent on the outcome of the review by our team. We may arrange and compensate at a reasonable cost for a repair to be made locally. Should a repair be impossible for the fault, we will facilitate a return and refund to you. We may request you to return the item to us to facilitate the repair, upon completion we would return your item to you at our expense.
In the rare event of a major fault in the item, we may request you return the item to us for a review. If the defect is deemed to be a manufacturing issue and unrepairable, we will work with you to offer a refund.
We will incur all reasonable shipping costs if the item is deemed to be faulty and will advise the most appropriate method of returning the goods. A registered tracking number must be provided for all returns.
We do not accept returns on products that are deemed faulty from misuse, wear and tear over time, or found to be unrelated to a manufacturing issue. We will not cover shipping costs or provide a refund for items which are found to be damaged due to wear and tear or misuse.
CLICK HERE TO PROCESS AN EXCHANGE OR RETURN