Request a Return & Shipping Information

Returns

Please refer to our Returns Policy to check the eligibility of your item/s for return by clicking here

All returns need to be initiated within 30 days of receiving your initial order, once your return is approved you are required to send it back to us within 7 days of receiving your return authorisation number.

CLICK HERE TO PROCESS A RETURN 

 

Shipping Information

Standard Delivery to Australia & New Zealand

FREE on orders over $100

$9 on orders under $100

Express Delivery to Australia & New Zealand*

$12

  * Express delivery to New Zealand on orders over 5kg is a flat rate of $25

 

Domestic Orders in Australia

Alf the Label orders are processed and shipped from our Sydney warehouse within 48 hours via Australia Post. Our warehouse operates on weekdays. 

Please note: During peak selling periods, there may be delays in dispatch & delivery.

A confirmation of your shipment with your tracking information will be emailed to you upon dispatch. Should you have an enquiry on the whereabouts of your order and have already received your shipping confirmation, please contact Australia Post directly.

Alf the Label is not liable for lost or delayed shipments once the order has been shipped. Should your parcel be delayed please contact the postal provider and reference your tracking number. If a shipment is lost by Australia Post, you will receive a resolution from the postal provider.

For more information regarding our shipping policies and rates, please refer to our Frequently Asked Questions.

International Orders

All Alf the Label orders intended for international shipment are processed and shipped from our Sydney warehouse via Australia Post.

Shipping rates will vary by country. Your shipping rate will populate when your country is entered at checkout. Please get in touch with us if your preferred destination is not listed at checkout. 

Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Duties and Taxes on goods vary widely depending on the product value and the country you are having your order delivered to. Alf the Label does not collect international taxes on behalf of customers, so the customer is responsible for all taxes or charges to import items into their country.

If an international client refuses a shipment from Alf The Label, the client is responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us. These costs will come out of any potential refund you may receive due to the returned item.