CHANGE OF MIND
We know you are going to love your new Alf bag - but we understand sometimes mamas change their mind.
If you wish to return or exchange your purchase because you have changed your mind, please process your exchange by clicking the link below within fourteen days of physically receiving your order.
If 14 days have passed since you received your bag, unfortunately we will not offer a refund or exchange.
We do not offer refunds for change of mind on full price items during sales, we will only offer a refund if the item is deemed faulty. A store credit (valid for 12 months) for the sale value of the item can be provided.
Please note: items in the "sale" collection page are 'as is' and 'final sale'. No returns or exchanges on these babes as they are being phased out ready to welcome some new Alf family memberinos - yippppeeee!
Returns and exchanges must be shipped back to Alf the Label at the buyer's own cost - unless there is a fault with the bag. If you purchased to take advantage of a bundle discount, the discount will be void upon return of part of your order.
Refunds will only be credited back to the original method of payment, so if you paid with a gift card, we will send you a gift card with the same amount credited to spend at a later date.
To be eligible for a return or exchange because of change of mind, your item must be unused and in the same condition that you received it. It must also be in the original dustbag. Please note that we are unable to refund or exchange products that are faulty due to misuse or not related to the manufacture of the item.
Items purchased in a bundle cannot be split for return - all items in the bundle must be returned unused and in original condition.
Please note: we do not refund the original shipping cost of the item, or the cost to return it to Alf the Label.
Please process your exchange or return by clicking the link below, providing the four digit order number of your purchase.
We are happy to help!
CANCELLATIONS + AMENDMENTS TO ORDERS
Unfortunately we are unable to cancel or make amendments to an order after it has been placed.
- Change of delivery address
- Change of item colour or style
- Adding and/or removing items from the order
- Applying discounts/gift cards
- Full order cancellations
To make an exchange or return - please wait until you receive your item and follow the instructions here.
DEALING WITH FAULTS + OUR WARRANTY PERIOD
We are really proud of all of the bags in the Alf family and try to check each one individually prior to shipping.
Have you checked out the Care for Alf page to ensure you know the best way to look after your Alf bag?
In the unlikely event your Alf bag has a fault please contact us immediately, or within six months of your purchase so we can arrange a repair locally, or should the fault be unfixable - a return and exchange.
Please note that we are unable to refund or exchange products that are faulty due to misuse or not related to the manufacture of the item.
If a fault is deemed minor (i.e. issues with bag hardware), we will attempt to have the item repaired locally (for a reasonable cost), or ask you to return the bag to Alf the Label for repair at the Alf HQ, we have a three week turnaround time for repairs.
If the item has a major fault (i.e. issue with structure of the bag, which cannot be repaired and affects the nature of the bag i.e. leather issues) we will ask you to return the item to Alf HQ. Once your return is received we will assess the goods to determine if they are faulty and will notify you via email of the approval.
Then, you can choose from the following options:
- Refund for the entire amount you paid for the bag,
- Replace your faulty bag with a brand new one, if in stock.
- Replace your faulty bag with another style of the same value.
We will incur all reasonable shipping costs if the item is deemed to be faulty and will advise the most appropriate method of returning the goods. A registered tracking number must be provided for all returns.
We will not cover shipping costs or provide a refund for items which are found to be damaged due to wear and tear or misuse.
Please process your return by clicking the link below. Please quote your four digit order number if you would like to report a fault with your Alf bag.
All returns for faults must be sent in a 5KG Australia Post Pre-Paid Satchel which can be purchased for AU$18.95. Alf will only provide a shipping reimbursement for this amount once an electronic copy/scanned copy of a receipt is provided.
Please note: you have 7 days to post your item back from when we approve the return. otherwise the return request will be cancelled from the system.
Once you have processed your return, please post your item to:
Alf the Label
PO Box 466
Fremantle, Western Australia, 6959
Give us a holler if you have any questions, we are happy to help!