Orders placed outside of Australia and New Zealand are classed as International Orders.
Delivery
We offer free delivery on orders over $150 to United States, Canada, United Kingdom, Europe and Singapore. Orders under $150 will incur shipping charges. Please refer to our Shipping page for more information.
Other shipping rates will vary by country and are sent via Australia Post or DHL Express. Your shipping rate will populate when your country is entered at checkout. Please get in touch with us if your preferred destination is not listed at checkout.
If you are located in EU, UK, US, CA or SG and are contacted to pay additional duties please contact us so we can process this on your behalf.
Customers outside of these countries are responsible for all taxes or charges to import items into their country.
Orders are processed from our Sydney, Australia warehouse.
Returns
You can request to return an eligible Alf purchase up to 30 days from date of parcel delivery. Please note, the customer is responsible for the shipping cost associated with change of mind returns.
Items purchased during a sale or promotional period are not eligible for returns, store credit, or refunds, and any duties and taxes already paid are non-refundable if you choose to return your items.
View shipping and returns information here.
