Free Returns

Enjoy free shipping on all orders over $150 to Australia, New Zealand, the United States, Canada, the United Kingdom, Europe, and Asia (Singapore, Hong Kong, Indonesia, Malaysia, Philippines, Thailand, Japan, and Brunei).

For all other locations and for orders under $150, shipping rates will be calculated and displayed at checkout.

For orders delivered to Australia, New Zealand, the United Kingdom, Europe, the United States, Canada, Singapore, Malaysia, Hong Kong, Japan, and the Philippines, any applicable import duties and taxes will be calculated and displayed at checkout. For all other international destinations, these charges are not included and are the responsibility of the recipient.

Orders are processed and dispatched from our three global fulfillment centres. At times we may ship from different warehouses to ensure your pieces reach you as quickly as possible. We endeavour to process all orders within two business days of order placement, however dispatch may be delayed during peak periods. Please consult our Shipping page for more information.

Full-priced items can be returned for a full refund within 30 days of delivery. The customer is responsible for the shipping costs for "change of mind" returns.

Items purchased during a sale or promotional period are not eligible for returns, store credit, or refunds, unless specified otherwise. For international returns, any duties or taxes paid on the original order are non-refundable. Please consult our Returns Policy before purchasing.

For orders containing both in-stock and pre-ordered pieces, your available item(s) will be dispatched as soon as possible, and your pre-ordered item(s) will be sent separately once they have been restocked. Please consult our pre-orders policy page for more information.

Please note delivery dates for pre-orders are estimates, and cannot be confirmed. Dispatch may be delayed during peak periods. Consult our Shipping page for more information.

Consult our Care Guide for specific product recommendations to ensure its longevity and durability.

Have a question about an item or your order? Our FAQs provides quick answers to common enquiries.

Have your eye on a sold-out style? Click here to view back-in-stock dates. 

To be notified of future pre-orders and re-stocks of your favourite Alf products, please sign up to our email list here or follow us on Instagram.