FREE shipping within Australia when you spend $250💥 Aust Post currently experiencing shipping delays due to COVID-19

Shipping Info

Orders are posted out from our Sydney warehouse Monday to Friday via Australia Post.  Any local orders we post from our Head Office in Fremantle, Western Australia. We will try our best to process all orders within 48 hours of receiving payment and order confirmation.

Please Note: If you have an enquiry about the whereabouts of your order and have already received a tracking number, please contact Australia Post direct for an update. 

LATEST SHIPPING UPDATES RELATING TO COVID-18

      DOMESTIC

We are still delivering within Australia. YAY! Australia Post are experiencing delays, so your patience is appreciated.Please use a residential address for orders. Deliveries to business addresses cannot be guaranteed.

More information can be found here: https://auspost.com.au/about-us/news-media/important-updates

      EXPRESS POST

Express Post service will continue to be our fastest postal delivery option for our customers – and we'll continue to prioritise these deliveries. They just may not be delivered next business day every time.

Effective 20 April 2020, Australia Post has temporarily suspending the Express Post guarantee of a refund and replacement envelope or satchel for articles that don’t meet the next business day delivery standard. 

      INTERNATIONAL

Australia Post expects major international delivery delays due to flight cancellations and government restrictions.Please allow for shipping delays to regions currently impacted by Government lockdowns.

https://auspost.com.au/about-us/news-media/important-updates/coronavirus#international

Where stock is available we are happy to offer local pickup for our Perth based customers.

Collection is a from our Fremantle HQ, Monday to Wednesday between 10am and 12pm.  Please ensure you contact us via email to book in a time to collect your order: customerservice@alfthelabel.com.au

Proof of purchase is required when collecting your order.

We offer FREE Australian domestic shipping on orders over AUD $250. 

Standard shipping can take anywhere between 2 -7 days depending on your location within Australia. 

Our standard shipping charges are weight based and range between $5 - $13 for standard shipping.  Signature on delivery is standard for all our East Coast orders.  Extra options for tracking and signature on delivery is available for our WA customers for an additional cost. 

If you have a safe place for the postie to leave your beloved Alf or you are comfortable with it being left out at the address you have supplied us, please  select the 'Authority to Leave' option when selecting the shipping method.  This will save you from going to the Post Office to collect it if you miss the delivery!

All our East Coast orders are dispatched via our Sydney warehouse,  whereas any local orders will be processed from our Head Office in Fremantle, Western Australia. *based on availability

Our express shipping rates range between $8 - $30 per item.

Express shipping generally takes between 2-3 days depending on your location within Australia.

If you have a safe place for the postie to leave your parcel and you are comfortable with it being left out at the address you have supplied us - please ensure you select the 'Authority to Leave' option when selecting the Express Post shipping method.

All our East Coast orders are dispatched via our Sydney warehouse,  whereas any local orders we process from our Head Office in Fremantle, Western Australia. (based on stock availability)

We use DHL and Australia Post to ship our international orders and our international rates vary from country to country. Please contact us if you don't see your preferred shipping country listed at checkout. 

Please be aware, that as your Alf comes all the way from the 'Land Down-under' she's not going to arrive overnight (your Alf is coming via plane, not magic carpet). You can select express international shipping at checkout, however it can still take anywhere up to a week to arrive on your doorstep. 

We do everything we can to ensure your order is dispatched as quickly as possible - and once it has left our Sydney warehouse you will be sent a tracking number so you are able to sit at the front gate waiting for the postman.

Believe us, these babes are totally worth the wait. You're going to LOVE your Alf.

Some countries charge their residents taxes and duty for purchasing items online from overseas. Alf the Label does not collect international taxes on behalf of customers, so the customer is responsible for all taxes or charges to import items into their country.

Some information can be found below. If you country is not listed please check with your local post office.

USA: https://www.cbp.gov/trade/basic-import-export/internet-purchases

UK: https://www.gov.uk/goods-sent-from-abroad/overview 

If you have an enquiry about the whereabouts of your order and have already received a tracking number, please contact Australia Post direct for an update . 

Alf the Label cannot provide any additional information about the whereabouts of a parcel once it has left the warehouse, and outside of what you can see on the Australia Post online tracking.