Orders with standard shipping are processed and sent from our HQ in Perth, Western Australia on Mondays, Wednesdays and Fridays via Australia Post. Express Post orders are sent out by the following business day.
International orders are sent via DHL each Monday and usually take between 7 and 21 business days to reach their destination.
If you have an enquiry about the whereabouts of your order and have already received a tracking number, please contact Australia Post direct for an update - Alf the Label cannot provide any additional information about the whereabouts of a parcel outside of what you can see on the Australia Post online tracking.
Standard shipping within Australia
Our standard shipping charges are weight based and range between $5 - $13 for standard shipping with options for tracking.
We offer free Australian domestic shipping when buying a bag and pram straps in the same transaction. Please note: free standard shipping does not include signature on delivery. So we recommend providing a safe delivery address for your parcel - Australia Post offer Safe Drop and Parcel Locker options.
Alf parcels are posted from Perth, so standard shipping can take anywhere between 2-10 days depending on your location within Australia. Standard shipping does not include signature on delivery, so please select a signature on delivery option if you don't have a safe place for the postie to leave your parcel.
Express shipping within Australia
Our express shipping rates range between $8 - $30 per item including tracking and signature on delivery. Express shipping generally takes between 2-3 days depending on your location within Australia. Sadly, because our HQ is located in Perth, we cannot offer overnight express. E.g. Perth to Melbourne or Sydney will take 2-3 days even with express shipping.
We use DHL to ship our international orders and our international rates vary from country to country. Please contact us if you don't see your preferred shipping country listed at checkout.
Once the item has been shipped and the tracking number provided to the customer, Alf the Label is not liable for lost or delayed shipments. Unfortunately Alf the Label is not insured for lost shipments, so if a shipment is lost, by Australia Post or DHL the customer will receive compensation from the postal provider, not Alf the Label.
Thankfully - this doesn't often happen! But we will do everything we can to assist if your parcel is delayed or lost in transit.