LATEST SHIPPING UPDATES RELATING TO COVID-19
- We are still delivering within Australia. YAY! Australia Post are experiencing delays, so your patience is appreciated.
- Please use a residential address for orders. Deliveries to business addresses cannot be guaranteed.
- More information can be found here, including WA operations update: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates
Express Post service will continue to be our fastest postal delivery option for our customers – and we'll continue to prioritise these deliveries. They just may not be delivered next business day every time.
Effective 20 April 2020, Australia Post has temporarily suspending the Express Post guarantee of a refund and replacement envelope or satchel for articles that don’t meet the next business day delivery standard.
- Australia Post expects major international delivery delays due to flight cancellations and government restrictions.
- Please allow for shipping delays to regions currently impacted by Government lockdowns.
LOOKING OUT FOR OUR PEOPLE, AND YOU!
With COVID-19 having become a very unwelcome part of our lives recently, the Alf team wanted to take a moment to reassure you we are taking all the steps possible to keep both our team and our customers safe.
As following public health guidelines is a priority for us, we wanted to share what we have been doing within the four walls of our warehouse and office.
Our Sydney warehouse has strict COVID guidelines and work to the highest of safety standards. Jess and Leah who manage our Perth dispatch also pack your orders in a COVID safe manner heavily using hand sanitizer and antibacterial wipes to regularly clean all surfaces and computer equipment.
Our interactions with our posties are also kept at a safe distance, ensuring your parcels are collected from a stack at the front of the warehouse, which means the courier driver/postie doesn’t have to enter the main section of our warehouse.
At this stage (As of 1/2/2021), as Perth enters a 5 day hard lockdown we have disabled the option of Local Pickup for our Perth customers. We will review this as the situation unfolds further in WA.
OFFICES AND MEETINGS
Over in our offices the rest of the team have been able to operate from a distance in our separate offices and meetings are held either via video call or sitting in our expanded lounge space to ensure safe distance is kept.
We know you all have enough to worry about at the moment, and getting to the post office is not top of mind. So, we have extended our exchanges and returns period to only having to notify us of a return/exchange within 14 days of your parcel being delivered – and you now have up to 30 days to get your return parcel back in the post to us. Communication is key here, we want to help, so just flick us an email at firstname.lastname@example.org and the gals will be able to assist with any issues you have getting your parcel back to us.
As always, we love hearing from you, so the team are available via email Monday to Friday, on our live web chat Monday to Friday 9-2pm or via DM on Instagram.
We will get through this together! The entire Alf team want to thank you so much for your support through this incredibly challenging time. Every one of your orders, comments on our socials, DMs and emails mean so much to us – and we are forever grateful.
Take care of yourself and your family,
Sophie and the Alf gals xo